Delivery & Returns
Delivery costs and timings
Free delivery on all orders over £80
Standard shipping: £4.70
Standard shipping: £15
REST OF THE WORLD
Standard shipping: £22
UK: 2 to 4 working days
EUROPE: 6 to 9 working days
REST OF THE WORLD: 15 to 21 days
How is it delivered?
We use Royal Mail track and singed delivery service.
Returns & Exchanges
If you are unhappy with your recent purchase, you have 28 days from purchase to return to us for a refund or exchange - any items must reach our returns department within 28 days of shipment receipt for any problems or concerns with merchandise. Please fill out the returns form and return the item/s in an unworn & re-sellable condition to the following address:
OTTO LONDON, 162B GLENGALL ROAD, LONDON, NW6 7HH
Returns must reach our returns department within 28 days of purchase date. The goods should be returned in their original, undamaged packaging with both the printed receipt and return form for a refund or exchange. All exchanges dependent on existing stock.
Under these circumstances we cannot refund any postage charges with the exception of faulty or incorrectly shipped items *, accept any returns of underwear, accept items that aren't in their original packaging or not in a re-sellable, like new condition. (*This includes the cost of delivery for any items sent under a Free Delivery upgrade)
All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to OTTO LONDON at the company's expense. The customer will be notified of said return by a service representative.
OTTO LONDON will not issue refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any exchange/refund option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.