FAQ

Delivery

How much does shipping cost?

  • UK £4
  • Europe £11
  • Rest of the World £22

    What methods of delivery do you offer and how much do they cost?

    • We use Royal Mail Postal service in the UK for delivery to UK, Europe, USA and Canada. See shipping cost above.

      How long does delivery take? 

      • Currently 4-5 working days

        Where do you ship to?

        • UK
        • Europe
        • Rest of the world 

          Can I track my order?

          • We will let you know when your order has been shipped and give you a tracking code.

            Do you deliver to PO BOX addresses?

            • We do not deliver to PO Box Addresses at present to prevent fraudulent activity and protect our customers.

              Do you deliver to my address?

              • Yes, we deliver worldwide

                Do you deliver or send products outside the United Kingdom?

                • Yes

                  What happens if I am out when you deliver?

                  • The local postal service should leave a card to inform you they attempted to deliver. Sometimes the parcel will be returned to us as no one was available to accept delivery. In this case we will cancel your order and refund you the costs minus our admin costs for postage.

                  Can you deliver to a different address from my billing address?

                  • Yes

                    Ordering

                    I am having difficulty placing my order?

                    Can I order over the phone?

                    • Yes, but a payment by cheque or Bank Draft is required and funds cleared before we process delivery of your order.

                      Can I change my order once placed?

                      • If we haven't sent the item yes, otherwise the customer has to pay for delivery charges.

                        Payment

                        What payment methods do you accept?

                        • We use PayPal for payment. PayPal also allows payment with all major credit cards without requiring a personal Paypal account. All payments are processed by PayPal on behalf of Otto London.

                          What currency will I be charged in?

                          • Sterling Pounds.

                            Do I have to pay customs and import charges?

                            • No.

                              Returns

                              Returns and Exchanges

                              • Returns or exchanges are accepted, however, the buyer will pay for the delivery cost unless we have delivered the wrong item. Please return to: Otto London, 162b Glengall Road, London NW6 7HH, United Kingdom

                                International Returns Policy

                                • Returns or exchanges are accepted, however, the buyer will pay for the delivery cost unless we have delivered the wrong item.

                                  What if my order is not correct?

                                  • Returns or exchanges are accepted, however, the buyer will pay for the delivery cost unless we have delivered the wrong item.

                                    Full Terms

                                    Full site terms can be found here.

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